Do I need to be home for my cleaning?

You can absolutely be there if you would like, but you are not required to be.

Many customers provide us with a copy of the key to their home, and we take extreme measures to protect each key. Other options include giving us your garage or door code. If the Cleaning Team arrives and is unable to enter the home, it will be treated as a cancellation/rescheduling.

Alarm systems

If you have an alarm system at your home, you can give us instructions on its operation. However, we prefer that your alarm be left off on the day of the scheduled cleaning. You agree that we are not responsible for accidentally triggering any alarm system. If the Cleaning Team arrives and is unable to enter the home, it will be treated as a cancellation/rescheduling.

What to do with pets?

We love your fur babies but appreciate your help in making sure pets are secured and safe on cleaning days. Due to potential health risks, we do not clean litter boxes, urine or feces.

Payment

Payments are due in full upon completion of service.

We accept: check, cash, credit/debit,Venmo, and Paypal.

Cancellation/Rescheduling

Things happen- we get it! We ask that you provide us with 24-hour notice for the cancellation and or rescheduling of any scheduled cleaning. In the event of cancellation or rescheduling with less than 24-hour notice, a cancellation fee of $50 will be added to your account.

What areas do you service?

Service areas include: Richland, West Richland, Pasco, Kennewick and surrounding areas.

Have a question not listed here?

contact@pjlcleaning.com